Privacy Policy

Overview

This Privacy Policy explains how Wave Communications, Inc. (“WaveCom,” “we,” “us”) handles information in connection with our website at waveci.com and the WaveCom IMS inventory-management application (together, the “Services”). WaveCom IMS is a private business application used by our authorized staff and clients to manage IT asset recovery, secure data destruction, and resale operations. It is not a consumer product and is not open to public sign-up.

Information We Collect

• Account information — the name, email address, and credentials of the authorized users we provision. There is no public registration.
• Business records you enter — inventory, asset, contact, job, and transaction data entered into the application in the ordinary course of our operations.
• Contact submissions — if you use a contact form on our website, the name, email, and message you provide.
• Device and usage data — IP address, browser or device type, and server log data, collected automatically to operate and secure the Services.
• Notification tokens — if you enable push notifications in the app, a device token used solely to deliver those notifications.

How We Use Information

• To provide, operate, and maintain the Services and authenticate users.
• To carry out the asset-recovery, data-destruction, logistics, and resale work our clients engage us for.
• To send operational notifications (for example, order and shipping updates) where enabled.
• To respond to inquiries and provide support.
• To protect the security and integrity of the Services and comply with legal obligations.

How We Share Information

We do not sell your information, and we do not use it for advertising or cross-app tracking. We share information only with service providers that help us operate the Services — such as our hosting provider, shipping carriers, the online marketplaces we resell through, and error-monitoring tools — and only to the extent needed to perform those functions. We may also disclose information where required by law.

Data Security

All traffic to the Services is encrypted in transit using TLS/HTTPS. Sensitive credentials and integration tokens are stored encrypted, access is limited to authorized personnel, and data is backed up regularly. No method of transmission or storage is completely secure, but we protect your information using appropriate safeguards.

Data Retention

We retain information for as long as needed to provide the Services, meet our business and record-keeping needs, and comply with legal and contractual obligations. When information is no longer required, we take steps to delete or de-identify it.

Your Choices and Rights

Authorized users may request access to, correction of, or deletion of their personal information, subject to our legal and operational obligations. You can turn off push notifications at any time in the app or your device settings. To make a request, contact us using the details below.

Children’s Privacy

The Services are intended for business use by adults and are not directed to children. We do not knowingly collect personal information from children.

Third-Party Services

The Services integrate with third-party providers (for example, online marketplaces and shipping carriers) to perform their functions. Information handled by those providers is governed by their own privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of the Services after an update constitutes acceptance of the revised policy.

Contact Us

Wave Communications, Inc.
Phone: (508) 761-5006
Or reach us through the contact form on our website.